From Manual Patient Tracking to 95% Faster Clinical Response

How a global health and safety leader transformed its remote care operations with a real-time Salesforce + MuleSoft monitoring solution.

The Challenge

As part of its health and safety offerings, the client relied heavily on outdated, manual processes to track patient vitals. Care teams had no centralized system to collect readings, no automated way to create observations, and no mechanism for detecting abnormal data in real time.
Integrations with external device vendors were inconsistent, and clinicians often had to depend on delayed or incomplete updates. Without automation, real-time alerts, or unified data visibility, proactive patient care was difficult—and operational overhead continued to grow.

The Transformation

Kasetti Technologies delivered a fully connected Remote Patient Monitoring platform powered by Salesforce Health Cloud, Data Cloud, and MuleSoft.
The new system captures device readings in real time, automatically generates clinical observations, triggers care cases for abnormal or missing data, and alerts physicians instantly. Identity matching via device serial numbers ensures accurate patient association, while end-to-end automation eliminates manual workloads.
What was once a fragmented, slow, error-prone workflow has become a real-time, responsive, automated patient care ecosystem.

Results at a Glance

By replacing manual processes with a unified, API-driven solution, the organization realized immediate, measurable impact:

  • 100% automation in case creation for abnormal or missing readings
  • Full real-time integration across devices, Data Cloud, and Health Cloud

“We can now respond to abnormal readings instantly—automation has completely transformed how quickly we can support patients.”

Bussiness Value Realised

0 %
Faster response time to abnormal patient readings
0 %
Reduction in manual data entry for care teams
0 %
Improvement in alert accuracy and timeliness

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