KChat - Email Messenger

In the ever-evolving landscape of customer relationship management (CRM), businesses are constantly seeking innovative solutions to enhance their sales processes and improve customer interactions. Salesforce, a leading CRM platform, has been at the forefront of this evolution. With the integration of OpenAI’s ChatGPT, a powerful language model, Salesforce has taken a giant leap towards automating and streamlining natural language processing within its platform.

Drive Success With Tech Kasetti, A Certified Salesforce Partner Implementation Company

Provide Flexibility to your customer to interact with your customer agent right from the email and increase the probability of conversion by limiting the customer distraction. The possibilities are limitless with applications that include:

Increase Probability

  1. Provide customers with chat messenger to know products offer details while the customer is still focused on the campaign.
  2. Routing of the chat request to the skilled channel agent based on the campaign to share the details.
  3. Automatic creation of Lead with the customer details passed from the email campaign.
  4. Agent having details of the customer before starting their conversation.
  1. Currently supports Service Cloud,ServiceNow,HappyFox
  2. But not limiting to the above,the solution supports all the service cloud which supports web chatting feature.

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