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Diacom Integration

Diacom Integration with Salesforce

The Open Health Imaging Foundation (OHIF) Viewer is an open source, web-based, medical imaging platform. It provide a core framework for building complex imaging applications.

Key features:

  • Designed to load large radiology studies as quickly as possible. Retrieves metadata ahead of time and streams in imaging pixel data as needed.
  • Leverages Cornerstone 3D for decoding, rendering, and annotating medical images.
  • Works out-of-the-box with Image Archives that support DICOMWeb. Offers a Data Source API for communicating with archives over proprietary API formats.
  • Provides a plugin framework for creating task-based workflow modes which can reuse core functionality.
  • Beautiful user interface (UI) designed with extensibility in mind. UI components available in a reusable component library built with React.js and Tailwind CS

While grasping the basic concept of DICOM is simple enough, the process of actually using DICOM-related hardware and software needs greater technical insight. This study explores the various stages of the DICOM medical image workflow.

DICOM medical images undergo different processes—acquisition, storage, editing, secondary processing, sharing and printing, and retrieval. All aspects of this workflow are managed by a central server, referred to as PACS.

What is PACS?

At the heart of the entire DICOM workflow process is PACS. PACS stands for Picture Archiving and Communications System. PACS basically acts as a host that stores DICOM-related imaging data and integrates functions related to these images. You should think of PACS as the central coordinator where multiple processes meet and integrate. An ideal DICOM PACS software should be able to integrate the source equipment, workstations, sharing networks, retrieving and printing equipment.

How has PACS helped improve Digital Imaging Workflow?

In earlier days, medical images acquired by both manual and digital means were printed out as films, or else stored on external devices such as CDs and DVDs. The development of PACS has resulted in a faster and more reliable method of handling medical images.

With PACS, the radiologist can manage time better, as images can literally be accessed from anywhere, at any given point of time. All this contributes to better patient outcomes.

What are the Components of PACS?

PACS comprises a number of components essential for the DICOM workflow. These are described below:

The source

The source of all medical images is the hardware equipment that generates them. The detector within the imaging equipment recognizes the image and transmits it in a digitized format to the computer on which it can either be viewed at once or stored for viewing at a later date. All images are acquired and stored in the DICOM format.

Storage of medical Images

Once the images have been acquired from the source, they need to be stored safely. The DICOM server software acts as a filing system to store all images in an organized manner. Images from the DICOM server can either be sent to the digital workstation for interpretation or printed. Some advanced DICOM server software applications also allow direct uploading and online sharing of images.

The DICOM workstation

As the name suggests, the DICOM workstation is the area that radiologists use to view and interpret images. The DICOM workstation software is of two types. The first type, called proprietary software, comes along with the source equipment and is usually created by the same manufacturer. This DICOM workstation software must necessarily be used at the same location as the source equipment. The second kind of DICOM workstation software is third-party software, which can be used at a location remote to the source equipment. This kind of software is especially useful in hospitals which have a high inflow of patients coming in for medical imaging examinations. Images can quickly be acquired for each patient, and can be accessed and interpreted by the radiologist at a later date. A third-party DICOM application must be capable of receiving DICOM images from the PACS server. Therefore, this would require DICOM receiver software to be built into the application. DICOM receiver software will allow the radiologist to access images from either the PACS server or from external drives such as CD/DVD drives.

A DICOM workstation software, in addition to opening and receiving capabilities, may have additional features that can help the radiologist improve diagnostic accuracy and track disease progression . Some of these features include

  • Image enhancement: DICOM workstation software allows radiologists to enhance the quality of the images by altering parameters such as brightness, color and contrast. This feature is usually available on even the most basic DICOM viewers.
  • Image altering and reconstruction: Advanced DICOM workstation software allows users to manipulate the images that have been originally acquired, so that new information can be gained from the medical images. For instance, the images of a particular anatomical region that have been taken in three planes (axial, coronal and sagittal) can be combined to form a three-dimensional reconstructed image. This gives the radiologist better anatomical orientation. The reconstructed image can also be sliced again, at different planes and angles as compared to the originally acquired images. This technique is referred to as Multiplanar Reconstruction (MPR).
  • Localizing the region of interest: Areas that absorb maximum or minimum amount of energy can be identified as Maximum Intensity projections (MIP) and Minimum Intensity Projections (MINIP). Identifying these areas may help the radiologist quickly identify abnormalities.
  • Generating reports: A few viewers even allow radiologists to generate reports based on their findings and export them to word processors.

Sharing DICOM files

  • Exporting files: Medical images may be used for teaching and learning purposes. Sometimes, medical images may also be used in book and journal publications. Medical images in the DICOM format are large and often cannot be used directly. It is necessary to compress the file and convert it into another imaging format. Several imaging file formats available. The JPEG format is most commonly used, and DICOM files can be compressed to a very small size using this format. However, JPEG compression allows data to be lost and the original DICOM file cannot be recovered. Other file formats, like TIFF and PNG, allow recovery of the original file, but they can compress files to only a limited extent. JPEG is useful when one wants to use images in teaching, case presentations, or to present cases on the internet. The TIFF and PNG formats are better suited for book and journal publications.
  • Anonymizing files:If the medical images are intended for research or are to be published on an open forum such as a website, it is ethically necessary to anonymize the files so that the medical image cannot be linked to a specific patient. Some DICOM applications allow anonymization by removing patient information from the file header.

DICOM printer software

Although printing of DICOM medical images is slowly being phased out, there are still instances where printed films can be useful. For example, when surgical procedures are being performed in remote locations (where the operating complex does not have access to the PACS server), it may be helpful to have the films on display. In these instances, a DICOM printer software may be used to aid in printing films from stored DICOM images. Apart from the DICOM printing software, a printer capable of printing DICOM images may also be required.

What are some Recent Developments for PACS?

  • Web-based PACS
  • With the advent of cloud-based storage, web-based PACS has become a reality. PACS need not be limited to a particular hospital or clinic. All medical images that are acquired at source can be uploaded on to the internet and stored in cloud. This has led to the development of a new off-shoot of radiology—teleradiology. Teleradiology allows radiologists to view images and provide diagnoses at remote centers.
  • Integration of other information systems with PACS
  • Apart from PACS, there are several other information systems that are in use in hospitals. The Radiology Information System (RIS) is designed to receive orders for medical imaging, generate bills for the same, and to deliver the final report as interpreted by the radiologist. The Hospital Information System (HIS) usually contains the patient’s complete electronic medical records and billing information. More advanced software systems enable integration of all the above information systems with PACS. This allows a complete record of patient information to be stored and made accessible to the clinician, who can then make better informed decisions regarding the medical care of a patient.

Suitable Software for the entire DICOM-PACS Workflow

To adequately cover the entire DICOM-PACS workflow, you need software that will help you receive the DICOM images from the source (DICOM receiver software), software that will help you view and edit the images (DICOM viewer), software that will help you store all the image data and retrieve it at will (DICOM server software), and software that will help you share and print your medical images (DICOM exporting software and DICOM printing software). Rather than using several software applications for these purposes, there are programs that fulfil two or more of the above needs. There are, by and large, two kinds of software applications that all radiologists must obtain:

DICOM viewing software

This software primarily allows users to view DICOM images that have been acquired. It usually comes with retrieving and printing capabilities, and some viewers support exporting of files as well. Advanced DICOM viewers have additional workstation features that permit editing and reconstruction of images. A few popular DICOM viewers available today include

  • Dicoogle: Dicoogle is an open-source PACS archive that supports the storage and retrieval of DICOM files. It has an indexing/query engine that allows users to search for and retrieve DICOM studies. It can work across multiple platforms, including Windows, Linux and Mac OS.
  • Orthanc: Orthanc is another open-source, lightweight DICOM application. It works across multiple platforms including Windows, Mac OS and Linux, and can turn any computer using one of these operating systems into a mini PACS server. It can also export DICOM data into the PNG format.
  • SonicDICOM:This is a DICOM server software that also comes with a web-based DICOM viewer. It can be integrated to other DICOM viewers as well. The free version is a trial version and allows up to thirty studies to be saved, with no more than five web or DICOM connections at a time. It is compatible with Windows OS.

Of note, there are some very handy applications that combine both a DICOM viewer and PACS into a single software. Of these, PostDICOM ranks among the top. It has a powerful, easy-to-use DICOM viewer that offers all advanced imaging features, including MPR, MIP, MINIP and volume rendering. PostDICOM is among the first applications to offer web-based PACS for storing DICOM images. It allows exporting to multiple formats and sharing images is easier through cloud storage. So if you are looking to simplify your DICOM workflow, give PostDICOM a try!

Medical imaging storage technologies such as PACS are increasingly important as the volume of digital medical images grows throughout the healthcare industry and data analytics of those images becomes more prevalent.

Who uses PACS

While radiologists have predominately used PACS — radiology traditionally being the most prolific producer of X-ray images — PACS technologies have been incorporated into other departments, such as nuclear medicine imaging, cardiology, pathology, oncology and dermatology.

Medical images are taken and reviewed for clinical analysis, diagnosis and treatment as part of a patient’s care plan. The information collected can be used to identify any anatomical and physiological abnormalities, chart the progress of treatment and provide clinicians with a database of normal patient scans for later reference.

Having digital access to the most updated version of a patient’s medical images, clinical reports and history can expedite and improve care, lessening the likelihood of treatment and prescription errors and preventing redundant testing. Digital access can also improve patient safety and save both the healthcare facility and the patient time and money.

Development

Nearly all the major medical imaging equipment manufacturers and medical IT companies offer PACS. This system is used to store, retrieve, present and share images produced by various medical hardware modalities, such as from an X-ray, computed tomography (CT) scan, magnetic resonance imaging (MRI) and ultrasound machines.

The modern use of PACS can be attributed to DICOM (Digital Imaging and Communications in Medicine), which is a standard protocol for the management and transmission of medical images and related data. Digital medical imaging has become an integral part of radiology. Today’s radiologist needs to be familiar with the technical aspects of medical imaging. At the forefront of medical imaging technology is the DICOM standard. DICOM stands for Digital Imaging and Communications in Medicine. This is a set of standards framed by the American College of Radiology in association with the National Electrical Manufacturers Association.

DICOM ensures that medical images meet quality standards, so that the accuracy of diagnosis can be preserved. All imaging modalities, including CT, MRI and ultrasound must conform to the DICOM standards. Images that are in the DICOM format need to be accessed and used through special DICOM applications.

This illustration compares picture archiving and communication systems (PACS) and vendor neutral archives (VNA).

PACS architecture

PACS has four major components: hardware imaging machines; a secure network for the distribution and exchange of patient images; a workstation or mobile device for viewing, processing and interpreting images; and electronic archives for storing and retrieving images and related documentation and reports. In turn, PACS has four main uses. The technology:
  • replaces the need for hard-copy films and management of physical archives.
  • allows for remote access, enabling clinicians in different physical locations to review the same data simultaneously.
  • offers an electronic platform for images interfacing with other medical automation systems such as a hospital information system (HIS), electronic health record EHR, and radiology information system RIS.
  • allows radiologists and other radiology and medical personnel to manage the workflow of patient exams.

Cloud-based PACS

Imaging information systems like PACS have replaced the need to store and manage hard-copy films and reports in space-consuming shelving and rooms. Instead, medical images and non-image data can be securely stored digitally on premises or in the cloud. Cloud-based PACS store and back up an organization’s medical imaging data to a secure off-site server. This is required in the U.S. by the HIPAA Security Rule, which governs the privacy of patient information. A cloud PACS also enables medical staff to view medical imaging data from any approved devices, such as a smartphone. Providers often use a hybrid cloud system, in which primary images are stored on-premises and backups are kept in the cloud. Additional types of storage architectures may be configured and attached to the PACS server, such as direct-attached storage DAS, network-attached storage NAS or via a storage area network SAN, each allowing for upgradeability, connectivity, improved protection against failure and added security.

Use with other medical imaging technologies

Although PACS processes are widely adopted in healthcare, vendor neutral archive VNA technology has replaced PACS in some healthcare settings and integrates with PACS in others.

PACS vendors employ various syntaxes within DICOM, which makes it hard for data from one system to work in another system. VNAs enable data integration by deconstructing data from an originating PACS and then migrating the data to the new system with the proper syntax.

DICOM enables imaging technologies to connect with and transfer health data to systems at other healthcare organizations. A RIS, a networked software system for managing medical imagery and associated data, is often used with PACS and VNAs to manage image archives, image orders, record-keeping, and billing.

DICOM Server vs PACS solution

ChatGPT

A DICOM (Digital Imaging and Communications in Medicine) server and a PACS (Picture Archiving and Communication System) solution are both used in the medical field for managing and storing medical images. While they serve similar purposes, there are some differences between them.

DICOM Server: A DICOM server is a software or hardware component that handles the storage, retrieval, and transmission of DICOM images and related medical data. It is a fundamental component of a PACS system and provides the infrastructure to store and manage medical images in a standardized format. DICOM servers typically support various DICOM services, such as storage (SCP), query/retrieve (SCU/SCP), and network communication protocols like DICOMweb and DICOM-RT.

The primary function of a DICOM server is to act as a centralized repository for medical images and associated patient information. It receives stores, and organizes the DICOM images and allows authorized users to access and retrieve them when needed. DICOM servers often offer additional features like image routing, anonymization, data compression, and data backup.

PACS Solution: A PACS solution is a comprehensive system that includes not only the DICOM server but also a range of additional components and functionalities. PACS is designed to facilitate the management, interpretation, and distribution of medical images within a healthcare facility. It integrates with other healthcare systems and workflows to provide seamless access to images for radiologists, clinicians, and other authorized personnel.

In addition to the DICOM server, a PACS solution typically includes the following components:

  • Image Acquisition: PACS can interface with various imaging modalities, such as X-ray, MRI, CT scans, etc., to receive images directly from these devices.
  • Image Viewing and Interpretation: PACS provides dedicated workstations or web-based viewers for radiologists and clinicians to review and interpret medical images.
  • Workflow Management: PACS streamlines the workflow by automating tasks such as image routing, study prioritization, and report generation.
  • Integration with Electronic Health Records (EHR): PACS integrates with EHR systems to link medical images with patient records, enabling comprehensive access to patient information.
  • Image Distribution: PACS allows authorized users to share medical images securely, both within the healthcare facility and externally, for consultations and referrals.
  • Data Analytics and Reporting: Some PACS solutions offer advanced analytics tools for data analysis, research, and quality improvement initiatives.

In summary, a DICOM server is a core component of a PACS solution that handles the storage and retrieval of medical images. A PACS solution, on the other hand, encompasses a broader range of functionalities, including image acquisition, viewing, workflow management, EHR integration, image distribution, and analytics.

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AI-Driven Intelligent Document Processing

AI-Driven Intelligent Document Processing
MuleSoft IDP++(Kasetti IDP)

Schedule your one-on-one meeting today.

In the fast-paced business environment, efficient document processing is crucial for delivering timely care and maintaining operational efficiency. Kasetti’s Intelligent Document Processing Tool leverages the power of AI to transform how businesses manage forms and validate data.

Key Features of MuleSoft IDP++ (Kasetti’s IDP): 

  • AI-powered Multilingual Form processing (PDF and Scanned Images) 
  • AI-powered Multilingual Voice Input is converted into a form and processed further.
  • Enables business users to Map Form Fields across objects, including multi-level child object mappings, for seamless data processing.
  • AI-powered Multilingual Field-Level validations allow business users to easily set up and customize multiple validations in Natural language, without any coding, tailored to specific business requirements.

  • AI-powered analyses are utilized to examine submitted images, such as X-rays or car accident photos, and provide relevant insights to aid in diagnosis or decision-making based on Multilingual Natural language validation rules.

  • AI-powered summary report on all the form field-level validations and analysis results.
  • Facilitates Agents to further query the details submitted (PDF/Scanned Images/Voice Input) by the customer by leveraging CuttingEdge Salesforce AgentForce.
  • Facilitates processing of Payment Bills using AI and analyzing and validating the Bill using Multilingual Natural language Validation rules setup. Example: Exclusion of Billing line items and automatically recalculating the total amount.
  • The tool allows users to validate forms (in PDF, scanned images, or voice input) before submitting them, using a user-friendly interface (Experience Cloud). It creates an AI-powered summary report of the submitted data, which reduces the need for multiple form submissions and helps to prevent delays.

  • Harnesses cutting-edge Salesforce technologies, including Data Cloud with Vector Database, Einstein AgentForce, MuleSoft, and MuleSoft RPA, to achieve intelligent document processing (IDP) automation.

Key Features Comparison :  MuleSoft OOTB IDP vs Kasetti’s IDP Solution Built on top of MuleSoft IDP 

Use Cases:

Use Case 1: Pre-Submission Validation of forms through User Interface (Experience Cloud)

Users are able to upload their completed multilingual form (PDF/Scanned Image) and voice input file via the User Interface (Experience Cloud site) in Salesforce. The tool validates the set validation rules and generates a multilingual summary report in the same language as the submitted form using AI.

 

Use Case 2 : Multilingual Form Submission and Validation

Once a user submits a multilingual pre-validated form, the tool processes the document, validates it against the natural language multilingual validation rules configured by the admin, and generates an AI-powered multilingual summary report.

 

Use Case 3:Multilingual Voice Input to Form Processing and Validations:

When a user submits voice input in a multilingual language, like Spanish, the tool will process the input, pre-fill the form with the voice data, validate it against admin-configured multilingual validation rules, and generate an AI-powered multilingual summary report in the same language.

Use Case 4: AI-Powered Analyses on the Submitted Images (X-Ray)

When a user submits an image (e.g., an X-ray or a photo of a car accident), the tool is capable of processing it and generating relevant insights to assist in diagnosis or decision-making. This is done using multilingual natural language validation rules that have been set up.

Payment Bills Form Processing using AI

In this use case, a user submits a billing form through our Intelligent Document Processing Tool. The tool automatically processes the document and extracts relevant data, populating it into the appropriate fields. Users have the flexibility to review the list of billed items, with the option to remove any unnecessary items. Upon making adjustments, the tool automatically recalculates the total amount due, ensuring accuracy and efficiency in billing. This streamlined process enhances user experience and reduces the potential for errors, facilitating timely and accurate billing in business operations.

Multilingual Case Detail Retrieval with Salesforce Einstein AgentForce:

In this scenario, users can use Salesforce Einstein Copilot to access case details in multiple languages. For example, a user can submit a form in Spanish and then ask questions in English. Our Einstein Copilot will retrieve the relevant case data in Spanish, translate it seamlessly, and respond in English to ensure clear communication.

Similarly, if a user submits a form in English and later asks questions in their native language, Einstein Copilot will retrieve the data and respond in their preferred language. This feature improves accessibility and provides a smooth, multilingual experience for users, regardless of their language preference.

Form Filled in English and Question asked in Spanish and our tool processed the English Form and responded in Spanish.

 

Similarly Form filled in Spanish and Question asked in Spanish and our tool processed the English Form and responded in Spanish.

Einstein Form

User Form Submission and Analysis Phase:

During the User Form Submission & Analysis Phase, the system automates the intake of claims, billing documents, and images (e.g., X-rays) that are submitted via email. When a submission is made, a case record is automatically created, and the documents are uploaded for processing. Data extraction is performed, and AI analyzes the submitted images to provide valuable insights. The system applies pre-defined validation rules to ensure data accuracy, and it generates an AI-driven summary report that details validation results, errors, and image analysis findings.

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Proactive Monitoring Solution for Healthcare

Revolutionizing Emergency Room Efficiency : Proactive Monitoring Solution for Healthcare

In today’s fast-paced healthcare environment, emergency rooms (ERs) are often the first point of contact for patients seeking immediate medical attention. Unfortunately, the influx of patients can lead to overwhelming ER traffic, resulting in extended wait times and overcrowded conditions. This not only places immense strain on healthcare workers but also poses serious risks to patient safety and care quality.

  • Dynamic context of healthcare services.
  • Flow of patients into emergency rooms, indicating demand and operational efficiency.
  • Focus on preventing errors and adverse events in patient care.
  • Level of excellence in delivering safe, effective, and timely care.

High ER traffic is a multifaceted issue with severe implications. Long wait times can lead to delayed treatments for critical conditions, increased stress for both patients and medical staff, and ultimately, jeopardized patient outcomes. Moreover, the chaotic environment of a busy ER can strain hospital  resources,making it difficult to manage both emergency cases and routine treatments effectively.

Kasetti integrates seamlessly into existing hospital systems to monitor patient data continuously. By analyzing trends and patterns, Kasetti can identify potential health issues that may escalate into emergencies if left unattended. This early detection allows healthcare providers to intervene sooner, potentiall y preventing the need for emergency room visits.

Revolutionizing Emergency Room Efficiency

To combat these challenges, the introduction of Kasetti, a cutting-edge proactive monitoring solution, marks a significant advancement in healthcare technology. Kasetti leverages the power of real-time data and advanced analytics to help hospitals and clinics manage and reduce ER traffic effectively.

Reduced ER Traffic
Improved Patient Outcomes
Enhanced Operational Efficiency
Lessened Workload for Healthcare Workers

Why Choose Kasetti Technologies?

Kasetti integrates seamlessly into existing hospital systems to monitor patient data continuously. By analyzing trends and patterns, Kasetti can identify potential health issues that may escalate into emergencies if left unattended. This early detection allows healthcare providers to intervene sooner, potentiall y preventing the need for emergency room visits.

  1. Results of healthcare, measured by recovery and satisfaction.
  2. Technology that monitors patient health to allow early intervention.
  3. Digital tools and systems that enhance patient care and operations.
  4. Immediate data collection and processing for timely decision-making.
  5. Sophisticated data analysis for insights and strategic decisions.
  6. Identifying health issues early for prompt intervention.

Benefits of Kasetti

  • Reduced ER Traffic: By addressing health issues before they require emergency care, Kasetti significantly reduces the number of patients needing urgent ER
  • Improved Patient Outcomes: Early intervention can lead to better health outcomes. Patients receive timely care before conditions worsen, which can be critical in cases such as heart attacks or
  • Enhanced Operational Efficiency: With fewer emergency cases, hospitals can allocate resources11 more effectively, ensuring that both acute and routine cases receive the appropriate level of
  • Lessened Workload for Healthcare Workers: Reducing ER congestion helps alleviate the stress and burnout commonly experienced by ER staff, leading to better overall morale and job
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KCloud Vision

Powered by Salesforce Einstein Vision. Enabling you to tap into the power of AI and train deep learning models to recognize your Product Catalogue Images and classify images at scale.

Drive Success With Tech Kasetti, A Certified Salesforce Partner Implementation Company

Images contain contextual clues about all aspects of your business, including your customer preferences, inventory levels, and product quality. Use these clues to enrich what you know about your sales, service, and marketing efforts to gain new insights about your customers and take action. The possibilities are limitless with applications that include:

Training Einstein Data Model

The integration of ChatGPT into Salesforce represents a paradigm shift in the way CRM systems handle natural language processing. By harnessing the power of conversational AI, Salesforce empowers users to interact with the platform in a more intuitive and efficient manner. The extraction of entities and dynamic record searching capabilities enhance user experience and productivity, ultimately contributing to more effective sales processes and improved customer relationships. As businesses continue to prioritize user-friendly and intelligent CRM solutions, the Salesforce-ChatGPT integration stands out as a pioneering example of the potential of AI in shaping the future of customer relationship management.

Expand the ways that your customers can discover your products and increase sales.

  1. Provide customers with visual filters to find products that best match their preferences while browsing online.
  2. Allow customers to take photos of your products to discover where they can make purchases online or in-store.

Monitor your brand across all channels to increase your marketing reach and preserve brand integrity.

  1. Better understand customer preferences and lifestyle through their social media images.
  2. Monitor user-generated images through communities and review boards to improve products and service quality.  
  3. Evaluate banner advertisement exposure during broadcast events to drive higher ROI.

Increase the ways that you can identify your products to streamline sales processes and customer service.

  1. Identify product issues before sending out a field technician to increase case resolution time.
  2. Discover which products are out of stock or misplaced to streamline inventory restocking.
  3. Measure retail shelf-share to optimize product mix and represent top-selling products among competitors.

Tech Kasetti,facilitates in bringing the power of image recognition to CRM and third-party applications so that end users across sales, service, and marketing can discover new insights about their customers and predict outcomes that lead to smarter decisions.

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K Meeting Maker

Article

Provision of Instant or Schedule appointment Video call facilities to your Customers right from your Experience cloud or Website.

Drive Success With Tech Kasetti, A Certified Salesforce Partner Implementation Company

K-Meeting Maker allows your company to schedule and manage one-to-one experiences that increase revenue and efficiency, build stronger customer relationships, and improve customer satisfaction and loyalty – at scale.

Meeting experience your customers demand

The only way to win and keep customers is to give them what they want. Regarding meeting making, that means one thing: A quick, intuitive process that makes appointment scheduling as easy as 1-2-3. K-Meeting Maker Appointments booking journeys are designed to achieve maximum conversion rates.

  • Customized look and feel to match your brand.
  • Fully responsive for online appointment scheduling via tablets and mobile phones.
  • Clean, intuitive booking journeys are designed for maximum conversion.

Leverage the power of Salesforce Service Cloud Chats.

  1. Creation of a Lead with the details of the user.
  2. Service Cloud Agent accepting the online meeting request and joins the meeting by clicking the host link provisioned in the lead for agent to easily join the meeting.
  3. Auto start of the meeting for the customer once the agent accepts the request
  4. Agent Updates the Lead details after meeting with the client.

Easy-to-use online appointment scheduling software for your staff.

  1. Round Robin meeting allocation is based on the product, location, and users.
  2. Lead creation with the details.
  3. Automated confirmations, reminders, and follow-up communication reduce missed appointments and maintain relationship.
  4. Gmail calendar integration.

For those services that can be delivered remotely, K-Meeting Maker has you covered. Whether you want to integrate with your existing Zoom account to talk to your customers at their homes.

  1. Integration with video providers like Zoom, Jio, Google, and MS Team.
  2. The option is to offer in-appointment product or website page promotions.
  3. Simple, auto-meeting pop for instant meetings for customers, and one-click meeting join for staff and customers to schedule meetings.

Revolutionize your customer experience journey with K-Meeting Maker.

Have questions or need assistance? Reach out to us today. Our team at Kasetti Technologies is dedicated to providing seamless scheduling solutions that enhance customer satisfaction and drive business success.

CategoriesArticle

Task Optimization

At Kasetti Technologies, we understand that optimizing tasks in Workato is essential for improving workflow efficiency, reducing costs, and maximizing the effectiveness of your automations. With our expertise, we design and implement high-performance recipes that minimize resource usage and task consumption, resulting in faster processing, lower costs, and a more scalable automation environment.

🌟 Task Optimization in Workato: A Deep Dive

Task usage in Workato plays a critical role in the performance and cost of your automations. Each time a connector action is executed, a task is consumed. While this may seem straightforward, there are many strategies you can use to reduce task usage and improve the efficiency of your workflows. Here’s how we approach it:

Batch Processing: Handle Large Data Sets Efficiently

Batch processing is one of the most powerful techniques for task optimization. Instead of processing each record or transaction individually, we group them into batches, reducing the total number of tasks consumed.

Conditional Logic: Execute Actions Only When Necessary

Using conditional logic allows us to define when actions should execute based on specific conditions. This ensures that unnecessary actions aren’t triggered, conserving tasks and improving the overall efficiency of the recipe.

Data Reuse: Maximize Efficiency by Reusing Data

Efficient data reuse allows you to avoid redundant actions, such as fetching the same data multiple times within the same recipe. By caching data and passing it between steps, we can reduce the number of tasks used and improve performance.

Declaring Multiple Variables in One Step: Reduce Task Consumption

Instead of declaring each variable in separate steps, group related variables together in a single action. This minimizes the number of steps needed to store data, leading to fewer tasks consumed.

Connector Optimization: Leverage Connector-Specific Features

Workato offers connector-specific optimization features that can significantly reduce task consumption. Some connectors allow bulk processing, delta syncs, and other advanced features that help execute actions more efficiently.

Error Handling & Monitoring: Prevent Unnecessary Task Consumption

Error handling is crucial for avoiding task wastage. Proper error management prevents retries and ensures that failed tasks don’t generate unnecessary duplicates.

Monitoring & Resource Management: Continuously Track and Optimize

Workato’s monitoring tools allow you to track task usage and identify potential bottlenecks. By regularly reviewing your recipes’ performance, you can find opportunities for optimization and stay ahead of inefficiencies.

Unlock the full potential of your Workato platform with our expert recipe development services. We specialize in designing highly efficient automations that minimize task usage and maximize performance – ensuring you get the best ROI from every automation

What We Offer:

  • Custom Recipe Design tailored to your unique business workflows.

  • Task Optimization Strategies including:
    – Batch processing for bulk data handling
    – Smart conditional logic to reduce unnecessary executions
    – Data reuse and variable management
    – Connector-specific enhancements and SDK integrations

  • Error Handling & Monitoring to ensure robust and fault-tolerant automations.

  • Reporting & Insights to help you track, analyze, and continuously improve task consumption.

💡 Why Choose Us?

  • Deep expertise in Workato’s platform and best practices.

  • Proven methods to lower task usage while improving performance.

  • Scalable solutions that grow with your business.

  • Ongoing support and optimization services.

Let Us Help You:

Whether you’re just getting started or looking to improve existing recipes, our services are designed to help you achieve efficiency, cost savings, and seamless automation.
CategoriesArticle

Remote Patient Monitoring: Intelligent Health Insights in the Cloud

In an era where healthcare is rapidly transitioning to proactive, data-driven care models, remote patient monitoring (RPM) emerges as a critical pillar. This project delivers an enterprise-grade RPM solution that seamlessly ingests vital health metrics from distributed medical devices and turns them into actionable insights in real time.

⚡ Real-Time Health Data Ingestion

Data Ingestion Image The system begins at the edge—remote monitoring devices deployed in patients’ homes continuously collect vital readings such as blood pressure, heart rate, and weight. These metrics are transmitted in real time through a secure integration layer, ensuring zero lag in critical health events. Each incoming signal is immediately parsed, validated, and routed to the central data lake. 💡 Outcome: Continuous, real-time stream of patient vitals enables clinicians to monitor health trends without delay, minimizing the risk of missing early warning signs.

🧠 Intelligent Vital Signs Processing

Vital Signs Processing

Once the data is ingested, it flows through a scalable health processing pipeline. Here, structured logic evaluates each metric against established clinical baselines. For instance:

  • Blood pressure readings are monitored for hypertension or hypotension triggers.
  • Weight fluctuations are analyzed to detect signs of fluid retention or rapid loss.

The system performs this contextual analysis in near real-time, ensuring that transient anomalies are distinguished from consistent deterioration patterns.

🩺 Outcome: Clinically informed decisions are made automatically, enhancing diagnostic speed and reducing reliance on manual review.

📊 Unified Dashboards for Healthcare Professionals

Unified Dashboards

Visualizing this data in a digestible format is paramount for frontline clinical staff. The platform offers interactive health dashboards that consolidate all patient data into a single pane of glass. Key capabilities include:

  • Time-series charts for vital sign trends
  • Anomaly flags with color-coded risk indicators
  • Patient-specific snapshots and historical comparisons

📈 Outcome: Stakeholders gain a 360° view of patient health, reducing information fragmentation and improving continuity of care.

🚨 Automated Alerts for Abnormal Values

Automated Alerts The system continuously monitors for any deviation from normal thresholds. If a patient’s vitals breach these defined limits, a dynamic alert mechanism is triggered. Each alert is:
  • Prioritized based on severity (e.g., red for critical hypertension)
  • Contextualized with historical patterns
  • Routed to the appropriate care team or individual
This ensures that no critical condition goes unnoticed—even outside normal business hours. 🔔 Outcome: Instant notification of life-threatening situations empowers rapid clinical intervention and improves patient safety.

🗂️ Proactive Case Creation for Critical Health Events

Case Creation

Beyond alerts, the system is designed to take proactive steps. For high-risk readings, a case is automatically created and assigned in the patient management system. Each case includes:

  • Full vital history leading up to the event
  • Timestamped logs of alerts triggered
  • Recommendations for follow-up action

These cases can then be routed to care coordinators or specialist teams for escalation, reducing administrative lag.

🧾 Outcome: Automating case creation ensures no critical event falls through the cracks, and patients receive timely intervention based on data, not delay.

🧩 Behind the Integration

While the platform’s strength lies in its seamless functionality, its success is underpinned by a tightly integrated tech stack:

  • API Management Layer: Real-time data ingestion from decentralized medical endpoints.
  • Cloud Infrastructure: Ensures patient data is scalable, compliant, and always available.
  • Visualization & Alerting: Natively integrated with care management workflows for proactive response.

This solution doesn’t just collect data—it turns it into continuous, coordinated, context-aware care.

🏁 Final Thoughts

Remote Patient Monitoring in the Data Cloud shifts healthcare from reactive systems to truly predictive intelligence. It unites edge telemetry with cloud-driven decision-making, turning scattered data into focused clinical intervention—every heartbeat, weight, and signal becomes a potential lifesaver.

The future of healthcare doesn’t reside within four walls—it lives wherever the patient is. And with real-time, intelligent RPM, that future is no longer distant—it’s already here.

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Unleashing Insights Through Intuitive Dashboards and Interactive Analytics

        In the modern data-driven enterprise, access to real-time insights is no longer a luxury—it’s a necessity. Executives, managers, and analysts are all tasked with driving decisions faster, smarter, and more confidently. But in a world where data is scattered across multiple systems and locked behind complex query languages, how do business teams truly unlock its value?

        Introducing a powerful, browser-based platform for data exploration and storytelling—designed to democratize analytics without overwhelming business users.

The Problem: Data Without Context

        Many organizations today are sitting on mountains of valuable data—but few are able to tap into it. Traditional business intelligence tools are often:

  • Overly complex for non-technical users
  • Rigid in their visualizations
  • Disconnected from real-time updates
  • Dependent on IT or analysts for every new report
  • The result? Decision latency, lost opportunities, and misaligned strategies.

🚀 The Solution: A Unified Exploration Workspace

        Imagine a platform where any stakeholder can instantly turn data into dashboards, dive into trends with a few clicks, and ask follow-up questions without waiting in ticket queues. That’s the promise delivered through this solution—a self-service data exploration interface that bridges the gap between business curiosity and technical complexity.

Here’s how it transforms decision-making at every level:
Web-Based SQL Editor

🔍 Web-Based Exploration Workspace

A Smart SQL Editor Without the Jargon Even for users who don’t speak SQL fluently, this interface provides an intuitive way to explore datasets, filter results, and discover correlations. For data-savvy professionals, the platform offers a web-based query editor to craft precise queries and extract nuanced insights.

  • No installations required
  • Access anywhere, anytime
  • Real-time query previews and smart suggestions
  • Seamless dataset preparation for dashboards

This turns business users into empowered explorers—no more waiting days for IT to run a simple filter.

Interactive Dashboards

📊 Interactive Dashboards & Real-Time Visualizations

Turn rows of raw data into compelling visuals—without needing a background in data science. With an extensive library of over 40 visualization types, users can create:

  • Trend lines that tell a story
  • Geo-visuals that show performance by region
  • Bar, pie, and funnel charts for executive summaries

Visuals are interactive, drillable, and shareable—perfect for meetings, reports, or spontaneous strategic reviews.

AI Conversational Assistant

🧠 AI-Enhanced Engagement via Conversational Assistant

Navigating analytics can be daunting. That’s why this platform integrates seamlessly with an AI-powered assistant—an intelligent guide that:

  • Helps interpret dashboards in plain language
  • Offers suggestions for additional data slices
  • Can be embedded into websites or portals for external users
  • Acts as an always-on data concierge for business teams

The result? More questions answered. More teams enabled. More time for strategy.

Seamless Data Connectivity

🔌 Seamless Connectivity to All Your Data Sources

Whether your data lives in cloud databases, data warehouses, or legacy systems, this platform speaks the language of your entire data ecosystem. It connects natively with your structured data sources and allows unified querying from a single interface.

No more copying spreadsheets between tools. No more juggling credentials. Just instant access to what matters.

CategoriesArticle

Guided Patient Workflow Assistant: Empowering Patient Triage with Intelligent Workflows

In today’s fast-paced healthcare environment, every minute matters—especially when patients present symptoms that require timely triage. Frontline staff and nurses need solutions that are both intuitive and intelligent. That’s where the Guided Patient Workflow Assistant comes in: a modern, streamlined approach to patient triage that ensures every interaction is accurate, efficient, and actionable.

This assistant doesn’t just capture data—it guides non-clinical personnel through a smart, adaptive process, delivering relevant care recommendations and seamlessly integrating into the broader clinical ecosystem.

📌 Why It Matters

Healthcare providers often face the challenge of balancing clinical efficiency with patient satisfaction. Traditional triage processes—manual forms, static scripts, or inconsistent note-taking—can lead to delays, data discrepancies, and poor handoffs.

The Guided Patient Workflow Assistant addresses these pain points by offering:

  • Adaptive symptom collection that evolves with patient input
  • Structured care pathways based on real-time responses
  • Actionable insights that support faster, more accurate decision-making

This isn’t just a tool—it’s a shift towards proactive, intelligent healthcare interactions.

🔍 Key Capabilities

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1. 🧩 Guided Symptom Collection

1. 🧩 Guided Symptom Collection

The core of the solution is an intuitive, step-by-step guided interface that enables frontline staff to collect patient symptoms in real-time. Each question presented is contextually driven by the previous response, ensuring the conversation stays relevant and concise. Benefit: Reduces cognitive load on staff and minimizes the risk of missing critical symptoms. Whether it’s a receptionist logging symptoms or a nurse conducting initial assessments, the assistant provides just the right level of guidance to maintain consistency and compliance.
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2. 🔄 Dynamic Question Flow

2. 🔄 Dynamic Question Flow

An adaptive questioning system tailors workflows based on patient input—presenting only relevant follow-ups and skipping irrelevant ones. Example: Chest pain prompts cardiovascular questions, while nausea leads to gastrointestinal ones. Benefit: Faster, personalized interactions that prioritize key data and boost patient satisfaction by avoiding redundant questions.
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3.💡 Care Advice Recommendations

3.💡 Care Advice Recommendations

  Once the system captures sufficient inputs, it provides intelligent care suggestions tailored to the symptom profile. These suggestions are aligned with institutional protocols and best practices, helping staff make informed decisions quickly. Benefit: Empowers non-clinical personnel to contribute to the patient journey with confidence, without overstepping clinical boundaries. These recommendations may suggest self-care guidance, routing to the appropriate care team, or even immediate escalation—ensuring that no time is wasted.
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4. 🔗 Seamless Clinical Integration

4. 🔗 Seamless Clinical Integration

  Behind the scenes, the assistant connects directly to the organization’s care management ecosystem. Every triaged case is automatically logged, and relevant clinical teams are alerted for follow-up. Benefit: Reduces manual data entry, ensures data fidelity, and supports seamless patient hand-offs. The information gathered flows into structured records, enabling care coordinators, physicians, and nurses to pick up where the assistant left off—without redundant questioning or data re-entry.
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5. 👥 Role-Based Interface for Staff

5. 👥 Role-Based Interface for Staff

  The assistant is intelligently tailored to the user’s role—whether it's a receptionist, a nurse, or a case manager. Each user sees only what’s necessary for their part of the journey, ensuring compliance and efficiency. Benefit: Reduces training overhead and minimizes user errors by customizing views and permissions. By aligning user experiences with job responsibilities, the solution promotes faster adoption and a smoother operational flow.

🌐 Transforming Triage into a Strategic Advantage

This Guided Patient Workflow Assistant is more than a digital form or chatbot—it’s a business enabler. It transforms triage from a reactive process into a strategic point of care orchestration, bringing together people, processes, and intelligence.

Healthcare organizations that implement this solution have reported:

✅ Reduced triage times
✅ Improved patient satisfaction scores
✅ Fewer data entry errors
✅ More efficient clinical handoffs

🎯 The Bigger Picture

With the right solution in place, patient triage becomes a strategic gateway—not just to care, but to smarter care. This assistant empowers non-clinical staff to do more with less, all while maintaining quality, safety, and compliance.

In a world where healthcare needs are growing more complex, this kind of intelligent workflow automation is not a luxury—it’s a necessity.

Would you like to explore how a guided triage assistant can integrate into your clinical operations? Let’s reimagine patient engagement—from the first symptom to the final outcome. 💬

CategoriesArticle

Revolutionizing B2B Engagement with Conversational Intelligence

     In today’s fast-paced B2B landscape, customer experience isn’t just a differentiator—it’s the battleground. Businesses need smarter ways to serve their clients, empower their teams, and remain agile in a dynamic market. That’s why we’ve developed a next-generation B2B portal that redefines how enterprise clients interact with digital storefronts.

This isn’t just a portal—it’s a personalized, intelligent assistant designed to engage, convert, and retain. Powered by a conversational interface, real-time data visibility, and intuitive customization, it offers everything modern businesses need to scale with confidence.

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🤖 Engage with an AI-Powered Chatbot

Forget static product catalogs and hard-to-navigate interfaces. This B2B portal introduces a conversational layer that makes finding products as easy as chatting with a colleague. Instead of browsing page after page, users can simply ask: “Show me Samsung products under $500” This intuitive interaction streamlines decision-making and boosts customer satisfaction. With natural language at the forefront, even non-technical users feel empowered to get the answers they need—instantly. Impact: Improved product discoverability, faster decision-making, and elevated user engagement.
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🔍 NLP-Powered Search: Ask, Don’t Browse

Say goodbye to clunky filters and keyword guessing. Users now engage with a smart search interface that understands their intent. Whether it’s: “Show me Samsung products under $500” …the system fetches precise results in real time. This is more than search—it’s discovery powered by context and relevance. Impact: Increased product visibility and reduced time-to-value for customers navigating large catalogs.
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🎯 Personalized Product Recommendations

Understanding your customer’s past behavior is key to driving future revenue. The portal continuously learns from each user’s interaction—purchase history—to recommend products uniquely suited to their needs. Whether a client is a frequent bulk buyer or exploring niche categories, the platform proactively surfaces items that resonate with their buying behavior. Impact: Boosted cross-sell and upsell opportunities, enhanced user satisfaction, and better sales conversions.
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📊 Real-Time Admin Dashboard

On the administrative side, insights aren’t delayed—they’re delivered live. The dashboard provides executives and managers with a 360° view of operational metrics: Daily and Lifetime Sales Top-Selling Products Decision-makers no longer rely on outdated reports or external BI tools. Everything is embedded, immediate, and actionable. Impact: Improved agility in business operations and data-driven leadership decisions.
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🛠️ Full CRUD Product Management

The portal equips your internal teams with comprehensive management tools to govern the digital storefront: Create new product listings Update pricing or specifications Archive out-of-stock items Monitor and edit inventory The administrative interface is thoughtfully designed for ease-of-use—empowering product teams and category managers to make updates without relying on IT support. Impact: Faster go-to-market timelines, reduced operational overhead, and complete data governance.
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🧩 No-Code Custom Widget Builder

Every brand has unique storefront needs. That’s why we’ve included a no-code widget builder that allows admins to design and deploy custom elements without writing a single line of code. Whether it’s: “Top Picks for Distributors” “Limited-Time Offers” “Recently Viewed Items” …widgets can be dynamically configured and placed across the portal. It's a seamless way to tailor customer journeys while maintaining full control. Impact: Enhanced customer experiences through contextual content and personalized storefront layouts.

💼 Final Thoughts

Modern B2B portals should do more than display products—they should listen, understand, and respond to customers in real time. Our intelligent B2B solution does exactly that. By embedding conversational interfaces, personalization engines, and real-time analytics directly into the user experience, we’re not just simplifying commerce—we’re transforming it.

This is the future of B2B engagement: intuitive, intelligent, and insight-driven. Ready to elevate your digital sales channel?



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