Amazon Connect & Salesforce Service Cloud Voice

Optimize call volume, speed up call resolution, and bring AI/ML to the contact center with Service Cloud Voice and Amazon Connect.

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Building Innovative Customer Experiences

Salesforce Service Cloud Voice (SCV) natively integrates Amazon Connect into Salesforce to deliver a new contact center solution that brings together voice conversations, digital channels, and CRM data in real time.

Voice transcription from Amazon Connect empowers agents and supervisors to view call and CRM data side-by-side in the Service Cloud console. With pre-integrated cloud telephony, automatic speech recognition, and sentiment analysis from Amazon Connect inside the leading customer service platform, SCV simplifies omnichannel routing for phones and other communication channels, helping Agents resolve issues in record time and deliver more personalized customer service.

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Amazon Connect and Salesforce SCV Benefits

Learn how Salesforce SCV and Amazon Connect are revolutionizing contact centers and helping businesses deliver a connected customer service experience.

The Contact Center Reimagined

Discover how your organization can deliver the contact center of the future. Learn how companies are already providing a more connected, personalized customer service experience.
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Features and Benefits

Learn more about the joint Salesforce SCV and Amazon Connect solution, its key features, and how its capabilities can benefit your organization's call center.
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Solution Architecture

Get a look at the technology and services behind the integration of Salesforce SCV and Amazon Connect in this video from the AWS series, This is My Architecture.
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