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Global competition is creating downward pricing pressure. Not only are products are becoming loss leaders. 70% of consumers and 82% of business buyers say that technology has made it easier than ever to take business elsewhere the moment they feel like it. So to maintain a competitive edge in such a landscape, manufacturers have to become disruptors in the market. Here are just a few reasons Salesforce is needed in the manufacturing industry:
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Quoting your manufactured product can sometimes be difficult. Many products have complex configuration rules, which can make it difficult for your salespeople to understand viability requirements.
With the right configuration, Salesforce CPQ can set up guardrails that will keep your sales team from configuring impossible products or sending quotes without approval.
Customers are more connected than ever, and they demand modern engagement channels to get things done with the companies they do business with. Legacy solutions are full of manual, error-prone processes that present barriers to delivering consistent, high-quality engagement across every interaction.
With Tech Kasetti, you can step into a Salesforce solution that grants a single view of the customer and the ability to create a collaborative and connected environment for business.
Manufacturing costs are constantly changing due to material availability and price. When your fixed costs change, you need a pricing solution that can adapt to your business.
Salesforce CPQ allows for complex pricing scenarios, which can keep your costs in check. You will no longer have to request more money from customers due to incorrect price books.
With the saturation of the manufacturing market today, customers are all too ready to find another partner at the first hint of poor service. With less than 15% of manufacturers rating themselves as high-performance service providers, the time to step up your dedication to your buyers and be a disruptor is now.
Salesforce Service Cloud gives you the tools to increase customer loyalty and avoid loss of revenue better than ever before. And with Tech Kasetti’ guidance, you can leverage Salesforce’s capabilities to foster optimal customer service for your clients.