Witness the true potential of this amazing platform by making use of its each and every feature
The Lightning Console
The Service Dashboard – offers the agents a solitary client view to deal with cases quicker, track client history, see dashboards, and that too without switching tabs.
Ask your Salesforce consultant to set up this constant chat functionality; the online instrument that enables a client to speak with an admin operator by means of the site itself.
The Knowledge Base
Experience an online library of administration and bolster data. It enables your specialists to rapidly discover, and cut/paste answers to client issues.
A component that enables you to route service work cleverly, adjusts work stacks amongst operators, and push work to the most fitting ones.
Transform your enterprise into a profit-yielding mechanism with the help of smart Salesforce Service Cloud Integration
Utilize the process of social networking plug-in for the purpose of conversation as well as analytics.
Apply the insights to grow Service Cloud by connecting you all the people from consumers to vendors to stakeholders.
A more satisfied customer will always come back and this is how you create your brand’s loyalty by maximizing their experience with you.
Combine the data and share it with your team to send and receive instant responses quicker than ever before from any device.
Deploy the expertise of this amazing feature to provide smarter customer support
Empower your Call centre with capabilities that it had never seen before like self-service portals, customized app development and enhanced workflow
Carefully implemented Service Cloud solutions make it easy for your customers to browse through the information they need by collaborating with other users within the discussion groups. Customers could connect to agents with ease with Service Cloud. This single self-service portal can be accessed from any mobile devices, tablet computers or desktop computers.
The presence of customizable Salesforce apps, community templates and community builder tools ensure the creation of a branded community for your customers and employees. The overall process and workflow can be enhanced using Service Cloud solutions, which helps improve the performance of agents by helping them perform best actions and responses using knowledge base recommendations for customers.
Call-handling made easy with planned installation of the features of CTI system
CTI enables your agents to attend customer calls without even touching a telephone. Thus your agents can route calls to other agents, place calls on hold and transfers the calls easily through CTI implementation. With our CTI implementation services, we can assure a competitive advantage for your company by helping your contact centres to interact with customers efficiently through a data-driven approach.
Here are some of the most advantageous benefits of an effective CTI system